Last Updated: 17th March 2025.
Thank you for purchasing a cake from us. We are very open to returns or refunds; our customers’ satisfaction is our utmost priority.
Returns
We accept full returns or exchanges within 24 hours of your purchase, as long as the cake purchased is in a reasonably untouched condition.
We typically accept returns or exchanges where the reason for returning the cake is a manufacturer or service error, such as the wrong flavour or colour or receiving a different cake from what you ordered.
How to Return a Cake
To return a cake, please call us on our hotline at 09028886690 or send us an email to cs@fastestcakes.com
You can also walk into any of our facilities found on our Contact Us page.
Please send the cake safely in its original packaging. You will be asked for your reason for returning it.
Expect to get a resolution, which can be an exchange or refund within 30 minutes.
Refunds
You can request a refund at any time and for any reason until four hours before your delivery time.
Once it is four hours before your delivery time, we expect the logistics team to have prepared your cake for dispatching, and refunds around this time could affect their operations.
To get a refund, please call us on our hotline at 09028886690 or send us an email to cs@fastestcakes.com